Resources
NexGen Support
The onboarding process for all new customers typically takes 12 – 24 hours. Once you have been approved you will be notified by email and you may begin to reserve chassis immediately. If for any reason you have not received approval within the above timeframe and you would like to inquire about your onboarding approval, please feel free to email cs@nexgenmms.com.
Roadside Service
NexGen’s approved Over-the-Road / Roadside Service Partner can be reached at (866) 965-9288. Roadside repairs performed by any other vendor are not allowed regardless of the party responsible for charges. Roadside Service can also be reached by email at otr@toptechfleet.com. Please identify yourself as a NexGen Daily Prime™ chassis user and explain your roadside service need.
Damage Waiver Program
NexGen offers a Damage Waiver Program which can enhance our Daily Rental Program by insulating our customers from some of the routine daily damages that can occur in the normal course of moving containers to/from the port. If you are interested in exploring the NexGen Damage Waiver Program, please email info@nexgenmms.com.
Incident Reporting
If you are involved in an Over-the-Road incident that includes the chassis, please immediately call: 973-446-7902.